Faq

Orders and Shipping

Can I send an order to another country?

Yes. Please make sure you enter the correct delivery address in the country you would like us to send the product to. Orders to overseas destinations will be shipped by New Zealand Post International Airmail Service. Depending on the destination the product may take up to 21 business days to arrive. We are currently not offering courier service to overseas destinations. Please contact us if you need any furthger information on sending orders to other countries.

Will I need to sign for the delivery of my product?

No.

When can I expect to receive my order?

Within 3- 5 working days for NZ orders. For Australia allow up to 10 working days, for USA allow up to 15 working days.

Is there a limit on the amount of items I can order?

No, there is no order limit.

Can I exchange an item purchased online at a Humanature store?

Yes, you can, if we receive the product back unopened and in a condition that allows it to be sold.

How do I return goods which are damaged or not the same as what I ordered?

Please contact us ASAP if your order arrives damaged or differs from what you ordered. We will replace it.

Can my order be gift wrapped?

Currently, we do not offer this service.

Can I use a gift voucher online?

Yes.

What are Humanature’s shipping rates?

Please read the shipping page.

Website and Online Account

What will I receive if I subscribe to the Humanature newsletter?

You will receive notifications of our latest specials, new products and information on our latest scientific research.

Do I need an account with Humanature to place an order?

No. Just order online anytime.

How do I reset my password?

There is a link for forgotten passwords on the login page. An email will be sent to the you with link to reset your password.


Wholesaler & Retailer

How can I become a wholesaler / retailer?

Please contact us by email or telephone to become a wholesaler.  Kate +64 272 822 905

Can I order via Purchase Order?

Wholesale customer can order via PO’s if required. PO’s should be emailed to: info@humanautre.co or call us:  Kate +64 272 822 905

How to Use the Products

How should I take Humanature products?

Please follow the instructions on the label or contact us for more specific instructions. Generally, you can take them before meals or after meals. For greatest effect we recommend to take them away from food, ie. 30 min before breakfast. Always swallow capsules with sufficient water, best a full glass.

Can Humanature products be used during pregnancy?

We recommend that you talk to your doctor about any supplements that you intend to take while pregnant. Humanature products have not been tested in pregnancy.

Can I take Humanature products with other medications?

We are not aware of any interactions with other medications, but do advise that if you are taking prescription medications, you should clear the use of any dietary supplement with your doctor.

Can children take Humanature products?

Yes, Humanature products are safe for children. Please see dose recommendations on the product.

What if I have an adverse reaction to a Humanature product?

Please discontinue using the product or use a lower dose if the reaction is minor. Where appropriate seek advice from a qualified health professional. Please advise us of your adverse reaction as soon as possible by calling Kate +64 272 822 905

How can I obtain personalised product advice?

Please contact us via our website or call us - Kate +64 272 822 905

Do Humanature products have an expiry date?

Yes, you’ll find this on the label.

How should I store my Humanature products?

Store in a cool, dry place (ideally below 25°C, and below 60% relative humidity). Keep the lid tightly closed. Avoid exposure to direct sunlight and moisture.

Products and Ingredients

What does Enzogenol mean?

Enzogenol is the trade name of the New Zealand Pine Bark Extract produced by ENZO Nutraceuticals Ltd and used in the Humanature Health product range.

What is in Enzogenol?

Enzogenol is a multi-component extract that contains a large number of phytochemicals present in the bark of the New Zealand grown pine trees (Pinus radiata). These actives in Enzogenol are polyphenols, flavonoids, stilbenes, and phenolic acids.

What are the benefits of Enzogenol?

The unique mix of active plant compounds in Enzogenol provides several activities that can support health. Enzogenol compounds have very high antioxidant, various anti-inflammatory, neutropic, vaso-relaxant and pre-biotic properties. Together these can help support and maintain healthy cardio-vascular, brain and gut function.

Have Humanature products been tested?

Yes, all of our products are based on scientific research that has tested the health promoting activities of their active ingredients. Enzogenol itself has been tested in several human clinical trials that have shown how Enzogenol supports healthy blood circulation, healthy blood pressure, healthy blood vessel function and healthy brain function.

How should I choose which product is right for me?

We have tried to make it real easy for you with our product names.

If you are stressed - you need to chill!

If you are concerned about your brain function – you need to get smarter!

If you have gut issues – let us sort out your gut!

If you need professional health support in general – the Enzogenol 240 Professional Strength is for you!

Humanature Practices

Is ENZOGENOL Halal or Kosher?

Enzogenol has both Kosher & Halal accreditation.

Do Humanature products contain animal-derived ingredients?

“Make Me Smarter” contains fish derived Omega 3 and has a gelatin capsule. All other formulations are suitable for vegetarians.

What is Humanature position on sustainability?

Humanature produces or sources it ingredients from sustainable resources wherever possible.



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